You always wanted to be part of a leading digital marketing agency? Your dream is to be able to work autonomously and locally, fully flexible, in a growing international surrounding with amazing, dedicated people? Then you are exactly on the right page!

About Us: 

We are Avidly, a leading European martech service provider deeply rooted in creating innovation in creativity, sales, and technology. We help our customers tap into shifts in culture, behaviour, technology, data, and business to gain a competitive advantage and create genuine impact through the power of HubSpot. As a fully integrated digital marketing and sales company operating across the Nordics and Europe, our passion lies in providing world-class experiences for customers that make their lives easier. 

With 270 coworkers and offices in Germany, UK, Canada, Sweden, Norway, Finland & Denmark, we partner with organizations of all sizes, from startups to Fortune 500 companies, committed to creating impactful solutions that help companies grow.

Job Summary:

The Account Director is the primary point of contact for key enterprise accounts and is focused on building and maintaining strong positive client relationships. Acting as a liaison with project managers and strategists, they ensure smooth and successful collaboration between projects and clients to achieve their objectives.

Benefits:

For you as our potential next rock star, Working with Avidly means getting provided with a great range of benefits too:

• great vacation Day package based on your Location
• Apple Work Equipment
• fully flexible working models in regards to hours & location
• we support workation models
• regular Team Events and cool get togethers
• clear career paths and development plans
• regular trainings on & offsite
• awesome well being packages based on your location
• company pension scheme allowance based on your location

Key Responsibilities:

Client Relationship Management:

• Serve as the main liaison for enterprise, ensuring regular and consistent communication through calls, emails, and in-person visits to maintain strong relationships.

• Monitor client health indicators and maintain high levels of client satisfaction through proactive engagement and effective resolution of issues.

• Develop expert knowledge of the client's products and services.

Project Oversight and Execution:

• Oversee cross-service projects for your clients, ensuring that strategic objectives are met and projects are delivered successfully by the Project Management team.

• Ensure all projects adhere to quality standards and company processes, using Click-Up for project tracking and management.

Strategic Planning and Consulting:

• Provide 360 consulting to optimise client success and implement efficient solutions, collaborating directly with key stakeholders and executives.

• Act as the main driver of client success internally, providing regular updates and supporting alignment between groups internally.

Financial and Resource Management:

• Conduct financial forecasting and analyse the profitability of client projects, ensuring they meet financial targets.

• Manage resource allocation and requests efficiently to maintain balanced staff utilisation and meet project deliverables.

Opportunity Identification:

• Engage in solution finding to help identify upselling and cross-selling opportunities, supporting the solutions team in delivering recommendations.

Escalation Management:

• Serve as the primary escalation point for clients, addressing and resolving issues promptly to maintain project continuity and client trust.

Key Performance Indicators (KPIs):

• Client Health

• Revenue Forecasting

• Customer Growth

• Client Retention

• Client account profitability

• Sales & EB Upsells/Cross-sells

Additional Responsibilities:

• Portal Demos & HubSpot Training

• Tactical Delivery of Work

• Host Customer Workshops

Your Experience:

• Proven experience in client relationship management and project oversight in a digital agency or similar setting.

• Fluent / Native German Language skills are a must have qualification!

• Expert knowledge of CRM systems like HubSpot, Salesforce, Dynamics, or Marketo.

• Strong strategic planning and consulting skills.

• Financial and resource management experience.

• Excellent communication and presentation skills in both German and English.

• Proven project management skills.

• Ability to work autonomously and flexibly in a fast-paced, growing international environment.

Additional Requirements:

• Have a solution-oriented, hands-on mentality when working with CRM systems;

• Have thorough experience with inbound marketing;

• Thrive to think about technically complex and demanding topics;

• Love to do systematic, independent work;

• Have the ability to communicate, present to and influence customers in a goal-oriented manner - in both, German and English;

• Are open to new solutions, or even develop them on your own;

• Are interested in your own personal growth and being an engaged part of a cohesive team, and last but not least

• You are great fun to work with.

Application Process:

If you are interested in joining our dynamic team and contributing to our mission of delivering world-class experiences for our clients, please apply with your CV and cover letter detailing your relevant experience and why you are a great fit for this role.

And we are all excited to meet you!